Chin Man Yuk
1
Truly dissapointed with the flight (also Agoda) as they informed my flight last min cancelled without reason. …
Rating Summary
2.2
120 Google reviews
5 18%
4 12%
3 4%
2 4%
1 63%
Reviews for FireFly HQ
Showing 120 review samples from Google Maps.
Alain Deriaz
1
The worst airlines I ever fly with! Third time, third time delayed by up to over 3 hours. No apologies whatsoever for the delay. Nothing given anything to passengers complimentary. Team is arrogant, selfish, not helpfull, not caring to …
Oh Johnny
5
Took Firefly from SIN to Penang over the long public holiday weekend. Very positive experience as the flights were on time, B737 plane was spotless with refurbished interior, sufficient legroom and friendly crew / check in counter staff
Ann Yue Huan
1
I am very upset. This is my first time purchasing a Firefly ticket and I have already encountered such a problem. The website showed “experiencing very high level of demand,” and I also received an email stating that the payment has gone through. However, I have been waiting for many days and still haven’t received a booking confirmation. My credit card statement also shows that the amount has been charged. I waited a long time on live chat but received no response, and there is no email or phone number to contact either.
Death Lightning Gamer
2
Only uses atr 72-500/600, they scrapped the 737s. Ok service, sort of smooth touchdowns and cheap. They serve not very good food on short flights. Sometimes they spray their aircraft out of the blue, for 'sanitary' purposes. The plane is …
Janice Tan
1
Do NOT EVER FLY FIREFLY. I bought specifically to fly from Subang Airport. Not only did they change the KL-SG flight to KLIA, but the flight waa delayed 3x from 630pm to 930pm to 1145pm and now to 0055 the next day. Not sure if this plane is flying at all, so despite the budget status, this is the absolute worst. DO NOT EVER TRY.
Evangeline McDowell
1
I had the misfortune of flying with FireFly on two occasions recently, and both experiences were abysmal. My journey on December 24, 2023, from Penang (PEN) to Don Mueang (DMK) was a nightmare. Despite the high number of passengers, the …
Maahesh Singh
1
Firefly Airlines – Multiple Flight Delays, No Accountability, and Terrible Customer Service …
Barnabas
1
Always delay delay delay Customer number no more 📞 When we arrived Baggage was with another flight. Wasted more than 12 hours in my …
Aaron Lim
1
Please fix your Kuching airport bag drop process. Only 2 counters opened (of which 1 is for priority) on 30 September 2025 at about 5pm.