Huda Azmi
1
Waiting time is too slow, I had to wait almost 2 hours. Please consider adding more staff to improve efficiency.
Rating Summary
2.2
67 Google reviews
5 25%
4 3%
3 1%
2 7%
1 63%
Reviews for Public Bank
Showing 67 review samples from Google Maps.
N. Alann
1
I visited this branch at about 2pm today to deposit about RM250 in coins. The officer told me she needed 30 minutes to count them, which I agreed to. When I returned at 3pm, I was told she was still busy, so I waited at the front row and …
Jing Shan Trading
5
This bank service is amazing 👏 🤩 The staff walked around to ask customers what they could do for them and quickly settle the problem.Good job!I don't need to wait for a long Q , because I just need to activate my Internet banking. …
Isaac Immanuel
1
Very very very poor service !!!! So many staffs but all using phone and only one customer service counter …
S SS
1
Wasted my time waiting for the Customer service officer to open an online account for my hire purchase account. Apparently the customer service lady ask me to go counter and when my turn at the counter after waiting, the lady at counter as …
Adeline
5
Excellent customer service by Pn Mariam from Counter 14. She certainly has a 'can do' attitude. She solved my issues and went the extra mile to make sure my online banking and ATM cards were up and going. Terima kasih.
Lim Jia Yi
1
The customer service is ridiculously slow. I arrived at 2pm, but only one counter is working. While I need to wait to 6 numbers, it takes more than 30 minutes for a queue number at the counter 16. That’s really disappointing.
Jess Teh
5
Got great service yesterday when replacing my ATM card
Hiew David
1
Customer service is tooooooo slow. Taking too much time chatting with the same few customers, not bothering the tickets queue is long. Average serving time: 30 minutes per ticket.
Chris Tan
2
PBB’s semi-flex home loan has an intentional money-sucking limitation that is driven by its strategy to extract more interest payments off customers. I signed up for a semi-flexi loan instead of a full-flexi, thinking that it will benefit …